30 Day Return Policy

  • General Return

If you are not satisfied with the product, you can apply for a return within 30 days after receiving the product, but if it is not a quality issue, you need to pay for the return or exchange fee. For general returns, you need to keep the original packaging intact（Refer to Why should keep the original packaging? ). Returned items must meet the following requirements:
1. In new condition
2. Uninstalled and/or unassembled
3. Unused, no missing parts
4. With original tags and complete original packaging (including any crates, boxes, pallets and their fillers).

Please note that the 30-day return policy is based on the delivery time of each individual item as shown on the carrier's website, not the entire order. If you initiate a return after the item is marked as delivered for more than 30 days, we will not accept it.

  • Items that meet the following conditions cannot be returned:
    1. Discount clearance items
    2. Customized items, please be sure to select the correct fabric and color before confirming the formal order, otherwise customized items will not be accepted for return.
    3. Items marked "non-returnable" on the product page
    4. Assembled or disassembled products
    5. No original packaging (including crates, wooden boxes, pallets or their fillings) or the original packaging is severely damaged
    Please note that any unauthorized returned items will not be eligible for refund and will be refused when delivered to our warehouse.
  • What you need to know before deciding on a general return
    1. Please do not discard any original packaging or packaging materials or crates of the items you received.
    2. You need to pack the items in the same way when they arrive to ensure that the products meet the carrier's requirements.
    3. Any additional services on the order will not be refunded for general returns, including Select Room Service, Select Room Delivery, and White Glove Delivery.
    4. At least a panoramic photo of the product and the outer box and a photo of the inner packaging are required so that we can evaluate its condition and return eligibility.
    5. If there is no quality problem, you need to bear the return shipping fee.
    6. You need to arrange the return by yourself, and the relevant fees will be settled in the refund.
    7. Any unauthorized return will not be eligible for a refund and will be refused when delivered to our warehouse.
    8. It is not feasible to personally deliver the return goods to our warehouse.
  • Defective or damaged products
    1. Upon receipt, please inspect your purchase and notify us immediately of any missing parts, faulty, damaged or incorrect items. If there is a problem with the product, we recommend that you contact our customer service within 48 hours of receiving the product. For example, if the furniture is damaged after opening, please be sure to take some photos or a short video to demonstrate the problem. Providing pictures of the product, packaging and external labels will enable us to greatly speed up your processing.
    2. All product problem inquiries must be notified to us in time within 14 days of receipt and provide the above three pictures, otherwise after-sales inquiries after 14 days may be negatively affected due to uncertainties outside the time frame.
    3. Please note that we are not responsible for repair costs if damage is caused by hiring unauthorized handyman services.
  • Supplementary Terms
    1. Damaged items refer to items that are damaged during shipping.
    To help you effectively, please report the damaged product to customer service within 2 business days after receiving the item, and do not discard the damaged item and its packaging. Please refer to I received a damaged item for more details.
    2. Undeliverable and Refused Packages
    If a delivery fails due to refusal, invalid address or missing signature, resulting in re-shipment or cancellation, you will be responsible for the additional handling and shipping costs that may be incurred.

How do I return an item?

1. Send an email to [email protected] with your order ID, the item (SKU) you are returning, the reason for your return, and a photo or video showing the packaging/box/crate, the item labels, and the item after opening the box.
2. Once we receive your request, our product specialist will assess the risk and shipping costs of the return and get back to you to confirm.
3. Once confirmed, we will send you a return shipping label and warehouse address.
4. Please pack the item. Please ensure that all parts are in the original packaging and that all accessories are complete.
5. Send the package to the warehouse address we provide. We will process your refund once we receive the item intact and safely.
You will receive a notification email within 3-5 business days after we receive your item and process your refund. Refunds will be issued to the original payment account.
Please note that for credit card refunds, please allow up to one billing cycle for the funds to be credited to your account. Please do not request a chargeback from your credit card company during the return process as it takes time to resolve a chargeback dispute. It is usually best to wait for the return process to complete. Alternatively, if there is an unusual delay, feel free to contact us for assistance.

Why should I keep the original packaging for returning?

Due to the nature of our products, whether they are large furniture or other smaller items, they are often heavy or fragile. Our packaging is specially made to meet the shipping and storage needs of each item. They are rigorously tested to ensure that they can withstand most unexpected situations during transportation. Any items packed by customers themselves are likely to be damaged during transportation due to fragile materials or improper techniques. This is why we usually do not allow any returns without the complete original packaging. In a way, this can also avoid a lot of potential waste and protect the interests of customers.

I received a defective item

We require that you report any product defects within 14 days of receiving your order. Please contact our customer service, be sure to include the original order ID, confirm the item number and quantity of the defective item, a full description of the issue, provide photo or video evidence clearly showing the issue, and the item label from the package. Depending on the circumstances, we will be responsible for a refund, exchange, or replacement based on your preference. Manufacturing defects discovered within 14 days of receipt will be covered directly by Fuleague warranty.
Fuleague.com is not responsible for compensating for any labor costs or project delays that may occur as a result of receiving defective goods.

I received an incomplete order or parts are missing

We recommend inspecting the item within 48 hours of receiving it and reporting it to our customer service as soon as possible. Please be sure to complete this process within 14 days of the delivery date. Depending on the situation, we will be responsible for refunding, exchanging or replacing it according to your preference. After 14 days, Fuleague will make every effort to correct it, but a fee may apply.

Missing items

If you placed an order on your account, please go to Account - My Orders to verify that all items have been shipped.

If you have received all shipments but one or more items are missing, please contact our Customer Service and be sure to include the original order ID, confirm the item number and quantity of the missing items, and provide clear picture or video evidence showing that all items have been received.

Items Missing Parts

If you have checked and compared to the parts list, opened all packages and checked all boxes, confirming that nothing has been misplaced, please contact our customer service and be sure to include a copy of the original order confirmation, indicating which part and which item in quantity, and provide clear picture or video evidence of all items received.

Fuleague is not responsible for compensating for any labor costs or project delays incurred due to receiving an incomplete shipment. We always recommend that you wait until the equipment has arrived and has been inspected before arranging installation.

I received a damaged item

We do our best to ensure that every order arrives safely. Despite a series of quality checks, products occasionally get damaged. If your product does not arrive intact, we recommend that you report the receipt of a damaged product to our customer service department within 48 hours of delivery and do not discard the damaged item and its packaging. Once the damage issue is confirmed, our dedicated customer service team will be on hand to resolve the issue and provide you with the best solution, including refund, replacement or repair options.

In order to accommodate different situations, we calculate concealed shipping damage and obvious shipping damage, please match your situation to any of the situations below. Please be sure to complete this process within 14 days of the delivery date. After 14 days, Fuleague will make every effort to correct it, but fees may apply.

  • Hidden Shipping Damage

If you have accepted delivery and then discover hidden shipping damage (not visible on the outside of the packaging), please contact our Customer Service and be sure to include a copy of the original order confirmation confirming the item number and quantity of the damaged item, photo evidence clearly showing the damage and all packaging materials and documents.

Once you notify us that your product is damaged, we will file a claim with the shipper. Please do not discard the damaged product or packaging. Typically, the shipper will be dispatched to pick up the item for inspection and processing. We need your help to pick up the item on the scheduled date and time.

  • Visible Shipping Damage

If the shipment arrives at your doorstep with obvious shipping damage, immediately inspect the shipment and check its condition.If the shipment itself is visibly damaged, refuse to accept the specific package and clearly note the damage when signing any documents. If the carrier denies your refusal and insists that you accept the shipment, please record the chain of events (package damaged, item damaged, no refusal allowed, etc.) on all documents and take photos. The carrier may refuse to address damage caused during shipping if you accept the shipment without noticing the situation.

1. Take photos of the entire process, damage, all packaging materials and documents.
2. Note any damage on the carrier delivery receipt or contact the carrier to file a damage claim.
3. Report to our customer service including the order ID, item number and quantity of the damaged items, claim number, provide clear picture/video evidence of the damage, and all packaging materials and documents.
4. If you accept the package, do not discard the damaged product or packaging.

Typically, the shipper will be sent to pick up the shipment for inspection and processing. We need your help to pick up the shipment on the scheduled date and time.

Please note that if you attempt to return a damaged item without contacting our customer service representative, you will lose your opportunity to file a claim and you may not be compensated for your return.

Fuleague is not responsible for any labor costs or project delays incurred as a result of receiving damaged goods. We always recommend that you wait until your equipment arrives and has been inspected before arranging installation.

I received the wrong item

If you think you received the wrong product, please verify the item number you received with your order ID. If it does not match, please contact customer service immediately and be sure to include the original order ID, confirm the item number and quantity of the incorrect item, and provide a clear picture of the incorrect item. The incorrect item must be returned in its original packaging and Fuleague will cover the return shipping costs. You can exchange it for the correct item or request a full refund.

Fuleague is not responsible for compensating for any labor costs or project delays incurred due to receiving the wrong goods. We always recommend that you wait until the equipment arrives and is inspected before arranging installation.

How soon can I expect to receive my refund?

When we confirm the cancellation of your order, you will receive your refund within 3 business days. When we receive your return, you will receive your refund within 5 business days of receipt and inspection. Refunds will be made to the account from which payment was originally made, i.e. funds will be returned in the same manner as they were received.

If you originally paid with a credit card, please wait up to one billing cycle for the credit to appear on your bank statement. This will depend largely on how quickly your bank processes the credit. Please do not request a refund from your credit card company during the return process. Because it takes time to resolve a refund dispute, it is usually best to wait patiently for the return process to be completed. Alternatively, if there is an unusual delay, please feel free to contact us for assistance.

If you originally paid with a PayPal account balance, you can find your refund immediately in your PayPal account.