Returns & Cancellations Policy

At Fuleague, we want you to feel confident when ordering furniture online.

Because many of our products are made to order and some can be customized, return and cancellation options depend on the product and the stage of your order.

We provide full support when an order arrives damaged, defective, incomplete, or incorrect. For eligible standard products, we also offer a 30-day return option subject to the conditions below.

At a Glance

Quality or order issues: If your item arrives damaged, defective, incomplete, or incorrect, please contact us. We will review the issue and work with you on an appropriate solution.
Eligible standard products: May be returned within 30 calendar days after delivery of the applicable item, subject to the requirements below.
Made-to-order furniture: Return and cancellation options may be limited once production begins.
Customized furniture: Generally cannot be returned or cancelled for a change of mind or personal preference once production begins.
Non-quality returns: Customers are generally responsible for the actual cost of return transportation.
Not sure which product or configuration is right for you? Contact us before ordering. Our team is happy to help.

  • Eligible Standard Products

Some standard, non-customized products may be eligible for return within 30 calendar days after delivery of the applicable item.

Eligibility may be indicated on the applicable product page or confirmed by our customer service team.

To qualify for a general return, the product must:

  • Be returned within the applicable 30-calendar-day period.
  • Be new, unused, and in resalable condition.
  • Not have been assembled, installed, or modified.
  • Have all original parts, accessories, labels, and documentation.
  • Include the original packaging, including boxes, crates, pallets, protective materials, and fillers where applicable.
  • Not have been damaged during use, handling, or return transportation.

Because furniture can be large and difficult to transport, return shipping can be substantial. Customers are generally responsible for the actual cost of returning an item for reasons unrelated to product quality or an Fuleague error.

Please contact us before sending anything back.

Unauthorized returns may not be accepted.

  • Made-to-Order Furniture

Many Fuleague furniture pieces are made to order.

A made-to-order product may be produced specifically after an order is placed, even when the product uses a standard size, material, or configuration.

Before production begins

If you need to cancel a made-to-order order before production begins, please contact us as soon as possible.

We will check the current production status and let you know whether cancellation is still possible and whether any applicable cancellation costs apply.

After production begins

Once production has begun, cancellation or return options may be limited because materials, production capacity, and other order-specific resources may already have been committed to your order.

For non-quality-related cancellations after production begins, a cancellation charge of up to 50% of the amount paid may apply, where permitted by applicable law.

This charge reflects costs associated with production, materials, and order-specific preparation.

Nothing in this section limits any cancellation or refund rights that cannot lawfully be waived under applicable federal or state law.

Made-to-order furniture that is correctly produced and delivered is generally not eligible for a return solely because of:

  • Change of mind
  • Personal preference
  • Different expectations of appearance
  • Furniture size or fit within your space
  • Seating position or comfort preference
  • Firmness or softness preference
  • Cushioning preference

If you are unsure about a product before ordering, we strongly recommend contacting us for assistance with dimensions, materials, configuration, or other product details.

  • Customized Furniture

Customized products require additional consideration because they are produced according to customer-selected specifications.

Customization may include, but is not limited to:

  • Custom dimensions or size
  • Custom leather or fabric
  • Custom color
  • Custom wood finish
  • Custom configuration
  • Special material selection
  • Other non-standard product specifications

Customized products generally cannot be returned or canceled for a change of mind or personal preference once production has begun.

This includes cases where the customer later decides that a selected color, material, size, configuration, or other specification is not what they prefer.

For this reason, please carefully review your selections before placing an order.

If you are unsure about a customization, our team can help you review the available options before production begins.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded or limited under applicable federal or state law.

  • Comfort & Personal Preference

We understand that furniture comfort is personal and can vary from person to person.

Differences in:

  • Firmness
  • Softness
  • Cushioning
  • Seating position
  • Seating angle
  • Height or support
  • Overall seating feel

are generally considered matters of personal preference rather than product defects.

For made-to-order or customized furniture, these preferences generally do not qualify for a return once production has begun.

To help you make a confident decision, we encourage you to review the product dimensions, materials, configuration, photos, videos, and other available product information before ordering.

If you have questions about comfort, sizing, materials, or configuration, please contact us before placing your order.

  • Cancellations

If you need to cancel an order, please contact us as soon as possible at：info@fuleague.com

Cancellation eligibility depends on the current status of your order.

Before production begins

We will review the order status and determine whether cancellation is still possible.

After production begins

For made-to-order or customized furniture, production costs and materials may already have been committed.

For non-quality-related cancellations after production begins, a cancellation charge of up to 50% of the amount paid may apply, where permitted by applicable law.

After shipment

Once an order has shipped, a non-quality cancellation generally cannot be treated as a simple cancellation.

If a return is exceptionally approved, the order will be handled under the applicable return terms, and the customer may be responsible for original shipping, return shipping, and other applicable logistics costs.

A cancellation is not considered approved until confirmed by Fuleague customer service.

Nothing in this section limits any cancellation or refund rights that cannot lawfully be waived under applicable law.

  • Shipping Delays

We provide estimated production and delivery timeframes based on the information available when an order is placed.

Actual delivery times may vary due to circumstances such as:

  • Production schedules
  • Port congestion
  • Customs clearance
  • Ocean transportation
  • Local carrier operations
  • Local transportation conditions
  • Other circumstances outside Fuleague's reasonable control

If an order cannot be shipped within the timeframe promised at the time of purchase, we will notify you of the delay and, where required by applicable law, provide the applicable option to accept the revised timeframe or cancel the affected order for a prompt refund.

Nothing in this policy is intended to waive or limit any rights provided by applicable law.

How do I Request a Return or Report an Order Issue

Please contact us at:

Email: info@fuleague.com

For a return request or product issue, please include:

  • Order number
  • Product name and/or SKU
  • Reason for the request
  • Photos or video where applicable
  • Photos of the packaging when relevant
  • Product labels or other identifying information

Our product support team will review the request and determine the appropriate next step.

For approved returns, we will provide the applicable return instructions and warehouse address or shipping arrangements.

Please do not ship a product to a warehouse without receiving return instructions from Fuleague first.

  • Return Shipping

For returns that are not related to product quality or an Fuleague error, the customer is generally responsible for the actual cost of return transportation.

Depending on the product and return method, Fuleague may:

  • Provide return shipping instructions;
  • Provide a return label where available;
  • Arrange transportation on the customer's behalf; or
  • Provide a warehouse address for the customer to arrange transportation.

Any applicable return transportation costs will be confirmed during the return process and may be deducted from the refund.

Because many Fuleague products are large and heavy, return freight can be significantly more expensive than standard parcel shipping.

  • Preparing Your Return

Before returning an eligible product:

  • Stop using the product.
  • Make sure the product is clean and in resalable condition.
  • Disassemble the product if necessary.
  • Include all parts, accessories, hardware, labels, and documentation.
  • Use the original packaging whenever possible.
  • Repack the product as closely as reasonably possible to its original condition.

Furniture returned without required parts or packaging, or returned with damage caused by use or inadequate return packaging, may be refused or may be subject to a reduction in the refund, where permitted by applicable law.

Why should I keep the original packaging for returning?

Fuleague furniture is often large, heavy, or structurally delicate.

Original boxes, crates, pallets, protective foam, fillers, and other packaging materials are specifically designed to protect the furniture during transportation.

For this reason, we strongly recommend keeping all original packaging until you are certain you will keep your furniture.

Products without adequate original packaging may not qualify for a general return, subject to applicable law.

I received a defective item

  • Defective Products

If you believe your product has a manufacturing defect, please contact us as soon as possible.

Please provide:

  • Order number
  • Product name or SKU
  • Description of the issue
  • Photos or video clearly showing the issue
  • Product label or identification information where applicable

Qualifying manufacturing defects are covered under our 2-Year Limited Warranty, subject to the terms and exclusions of that warranty.

Depending on the nature and severity of the issue, Fuleague may provide:

  • Replacement parts
  • Repair assistance
  • A replacement product
  • An exchange
  • A refund
  • Another appropriate resolution

The appropriate resolution will depend on the specific circumstances of the issue and applicable law.

Please do not arrange independent repairs or hire a handyman before receiving written approval from Fuleague. Unauthorized repair costs are generally not covered.

Unless otherwise required by applicable law, Fuleague does not cover labor, removal, installation, or project-delay costs associated with a warranty claim.

We ask that you report product issues within 14 days so that we can investigate and resolve them as quickly as possible. This reporting period does not limit any rights or remedies that cannot lawfully be waived under applicable law.

I received an incomplete order or parts are missing

We recommend inspecting the item within 48 hours of receiving it and reporting it to our customer service as soon as possible. Please be sure to complete this process within 14 days of the delivery date. Depending on the situation, we will be responsible for refunding, exchanging or replacing it according to your preference. After 14 days, Fuleague will make every effort to correct it, but a fee may apply.

Missing items or parts

Please check all packages and shipping information before reporting missing items or parts. Some orders may arrive in multiple packages or shipments.

If something appears to be missing, please contact us within 14 days of delivery so that we can investigate the issue promptly.

Please provide:

  • Order number
  • Product name or SKU
  • Description and quantity of the missing item or part
  • Photos of the received packages and labels where applicable

After reviewing the issue, we may provide replacement parts, missing items, a replacement product, or another appropriate solution.

For reports made significantly after the 14-day reporting period, we will make reasonable efforts to assist, but additional costs may apply depending on the circumstances.

Nothing in this section limits any rights or remedies that cannot lawfully be waived under applicable law.

I received a damaged item

 

  • Damaged Products

We carefully package our furniture for long-distance transportation, but damage can occasionally occur during transit.

Please inspect your shipment as soon as reasonably possible after delivery.

If you notice visible damage

We strongly recommend reporting visible shipping damage within 48 hours of delivery.

Please:

  • Take clear photos of the shipping carton, crate, pallet, and protective packaging.
  • Take photos and/or video of the damaged area.
  • Keep all packaging and shipping materials.
  • If possible, note the damage on the delivery receipt or carrier documentation.
  • If the carrier permits refusal of a visibly damaged shipment, you may refuse delivery. However, refusing a shipment is not a requirement for submitting a damage claim.
  • Contact Fuleague before arranging any independent return or repair.

If damage is discovered after unpacking

Please contact us as soon as possible and provide photos or video showing:

  • The product damage
  • The packaging
  • Product labels or SKU information
  • The condition of the shipment when received

Please do not discard the product or original packaging until we have reviewed the claim.

Depending on the circumstances, Fuleague may provide replacement parts, repair assistance, a replacement product, a refund, or another appropriate resolution.

We ask that you report damage within 14 days so that we can investigate and resolve the issue as quickly as possible. This reporting period does not limit any rights or remedies that cannot lawfully be waived under applicable law.

I received the wrong item

  • Incorrect Items

If you receive an item that does not match your order, please contact us before using or assembling the product.

Please provide:

  • Order number
  • Product SKU
  • Photos of the item received
  • Photos of the product label or packaging label
  • A description of the discrepancy

If the incorrect item was shipped due to an Fuleague error, we will work with you on the appropriate resolution and cover applicable return shipping costs.

Depending on the situation, this may include:

  • Shipment of the correct item
  • Exchange
  • Replacement
  • Full refund

Please keep the original packaging until the issue has been resolved.

Additional Delivery Services

Optional services such as:

  • Select Room Service
  • Select Room Delivery
  • White Glove Delivery
  • Other additional delivery or handling services

are generally non-refundable when a general return is requested, except where applicable law requires otherwise.

Undeliverable or Refused Shipments

Customers are responsible for providing an accurate delivery address and completing any required delivery arrangements.

Additional shipping, storage, handling, or redelivery costs may apply if an order cannot be delivered because of circumstances such as:

  • Incorrect or incomplete address
  • Failure to respond to delivery arrangements
  • Repeated missed delivery appointments
  • Refusal of delivery for reasons unrelated to product damage or an Fuleague error
  • Failure to provide required access or delivery information

If an order is returned to a warehouse under these circumstances, any refund will be subject to applicable shipping, return, storage, and handling costs.

These charges will not apply where the delivery issue resulted from an Fuleague error, product-related issue, or where applicable law provides otherwise.

How soon can I expect to receive my refund?

  • For an approved cancellation that is eligible for a refund:

Refunds are generally processed within 3 business days after the cancellation is confirmed.

  • For an approved return:

Refunds are generally processed within 5 business days after the returned product has been received and inspected.

Refunds are issued to the original payment method.

Depending on your payment provider, additional processing time may apply. Credit card refunds may take up to one billing cycle to appear on your statement. PayPal processing times may vary.

If a returned product does not meet the applicable return requirements, Fuleague may refuse the return or adjust the refund accordingly, where permitted by applicable law.

Important Before You Order

Furniture is a significant purchase, and we want you to feel confident about your decision.

Before placing your order, please review:

  • Product dimensions
  • Room and doorway measurements
  • Materials
  • Colors and finishes
  • Product configuration
  • Customization selections
  • Delivery requirements
  • Estimated delivery time
  • Applicable return and cancellation terms

If you are unsure about size, materials, colors, configuration, comfort, or whether a product is suitable for your space, please contact us before ordering.

We're happy to help you make an informed decision.

Applicable Law

Fuleague intends this policy to provide clear and transparent information about our return, cancellation, and order-support practices.

Nothing in this policy is intended to limit any rights or remedies that cannot lawfully be excluded or limited under applicable federal or state law. Where applicable law provides a greater right or protection, that law will apply.