Delivery time

  • For stock items, we will ship the packages out within 1-2 working days after confirm the order. Normally it takes 4-5 weeks to ship to your door, so for stock items, you can expect to receive it 6-7 weeks after confirming the order.
  • For custom orders, we will produce according to your order requirements, usually 3-4 weeks to complete the production and ship it out.Normally it takes 4-5 weeks to ship to your door, so for stock items, you can expect to receive it 8-9 weeks after confirming the order.
  • Delay factors: In order to provide you with customizable products at the best price, all products are produced in our Chinese factory and shipped directly from the factory to your door. The entire transportation process involves port loading, sea transportation, customs clearance, local land transportation and other transshipments. Therefore, there are some uncontrollable delay factors, such as port strikes, customs inspections, shipping company delays, etc. Please give some understanding for sudden delays. Our team will track the entire delivery process, intervene in time and try our best to ensure smooth delivery.

Shipping Method

We will plan a reasonable shipping method based on the packaging size of different items and your delivery address to deliver the package to your door as quickly and safely as possible.

  • Shipping by sea + Local UPS|Fedex, When the package size of the order is within the delivery range of UPS | Fedex, it will be shipped by sea to the port closest to you first, and then transferred to the local UPS | Fedex to be delivered to your door.
  • Shipping by sea + Truck | Local Feight company, For orders with large packages, they will be shipped by sea to the port nearest to you first, and then our local freight forwarder will arrange a truck or local logistics company to deliver to your door.

Of course, some delivery addresses far from the sea port may use railway transit transportation. No matter which shipping method, our team will track the whole process and provide you with timely updates until you receive all the packages safely.

Shipping costs

 
  • Free Shipping for US

Order Status

You can check and track your order status on the Tracking page.

Payment Method

only when the order to complete the payment is considered valid, we will arrange the production according to your order after receiving the payment. USD settlements are currently used and the following payment methods are available:

Pay Online, It is provided by the Paypal, you can only pay online with your paypal account number;

By T/T, bank transfer to our company account numberin HSBC bank, after the completion of the transfer, You need to send the bill to the info@fuleague.com, and need to indicate the order number. our customer service team will reply your email in time, arrange the production and follow up your order; 

Returns, Refunds & Replacements

If you are not satisfied with the product, you can apply for a return within 30 days after receiving the product, but if it is not a quality issue, you need to pay for the return or exchange. For general returns, you need to keep the original packaging intact. For more details, please refer to the Returns, Refunds & Replacements Policy.

Cancellation of orders

You can cancel the order before we send out the goods, if the order has left the warehouse, then cancel the order will bear any cost of the original logistics and reverse logistics, and will be treated as return according to our buyer regret policy. if the custom order has entered the production stage ,50% of the paid balance will no longer be refunded. If the cancelled order contains a voucher, the voucher is considered invalid and will not be restored.

Commercial warranty

  • How long is the insurance period?

The warranty period is 2 years from the date of delivery.

  • What will Fuleague do?

according to the problem, it may involve shipping replacement parts to you, organizing maintenance or complete replacement (at our decision). Fuleague will provide replacement parts free of charge, the delivery time is 6-9 weeks. Customer is responsible for any labor and/or transportation costs for replacement parts. As an alternative solution to replacement parts, the Fuleague will reimburse local maintenance costs if:

1) repair service quotation is first approved by the Fuleague 2) can not guarantee that the local maintenance service can complete the work, in the case of unsatisfactory maintenance work, can not claim further compensation.

  • What does the warranty scope not include?

This warranty does not cover soft parts, marble, paint, leather, fabric, fiberglass, polypropylene, foam, plywood, trim panels and coating materials. Warranty is only valid when the product is used for its intended purpose and shows normal use. If the product damage is caused by reasons beyond the normal wear range, it is not covered by warranty. Fuleague furniture not explicitly designated for outdoor use does not cover damage or defects caused by outdoor use. any problems caused by other abuses, abuses or acts of god (e.g. floods) are not included. irrecoverable indirect and incidental losses within the scope of this warranty. If you sell or transfer furniture, the coverage is terminated.

  • How do you get the service?

for any warranty inquiry, please contact us via email to info@fuleague.com to ensure that it includes your order number, problem description as well as product pictures or videos.