Customization + Project Design
Fuleague Enterprise Limited is a professional furniture supplier. Our main customers are wholesaler, Project Company, Design Company and private customer. There are two order term according as the quantity of the order.
LCL order
We accept sample and LCL order, if the quantity of single item can’t reach the MOQ, the price of the item should be sample price. The price term is EX-works if the order quantity can't reach a full 20ft container.Container order
The amount quantity should reach a full 20ft container at least. Our prices are FOB price for the container order; and the price should be unit price for large order without the restrict of the MOQ.
Terms of payment
We accept L/C and T/T payment terms.
Regarding T/T payment, the customers need to pay 30% in advance; the balance
will be paid off after finished production before shipment.
Retailer
We have many retailers locate in the different zone. If the customer just want to buy some goods for private. We advice the customer could buy the goods from the nearest retailer of Fuleague. The customer can economize the delivery time and shipping cost, and you can check the actual sample at our retailer store.
The detail information you can check in the process of the sale in the website.
Warranty
We guarantee the products customers receive are qualified. If there are any broken parts, please send us some detailed photos by email, and then we will send you the replacement parts according to actual conditions.
Other frequent questions
Can
I negotiate the Prices?
Yes, we may consider discounts for multiple container load of mixed goods or
bulk orders of individual products.
What is your minimum
order requirement?
We have indicated the MOQ for each item in the price list. But we also can
accept the sample and LCL order. If the quantity of single item can’t reach the
MOQ, the price should be sample price.
How long will it take to execute my
order?
This depends on the size and complexity of the order. Please let us know
the quantity and codes of the items so that we can advise a production
schedule.
Do you have products in
stock?
Sorry, we do not always reserve stock. If there is any stock, we will inform
you with details in the reply of your enquiry.
How much will the shipping
charges be?
This will depend on the size of your shipment and the method of shipping. When
inquired about shipping charges, we hope that you let us know the detailed
information such as the codes and quantity, your favorable method of shipping,
(by air or by sea,) and your designated port or airport. We will be grateful if
you can spare us some minutes to help us since it will enable us to evaluate
the cost based on the information provided.
Can
you give warranty of your products?
Yes, we extend a 100% satisfaction guarantee on all items. Please feel free to
feedback immediately if you are not pleased with Fuleague’s quality or service.
For the overseas orders, we guarantee most accessories. However, lamp items
must not be returned since the shipping cost is high. Provided emails with
details including pictures, we will send replacements at our cost to repair the
lamps or compensate new ones in some coming orders.
Can I visit you?
Sure, we have 3 factories in Shenzhen, China. If you are a volume buyer and
would like to visit our in-house products, please contact us to make an
appointment.
How can I know how my
order is being done?
We will inspect and test all merchandise in case of damage and missing parts
before shipping. The detailed inspection pictures of the order will be sent to
you for your confirmation before delivery. The color of products on pictures
may vary slightly from actual one due to photography, scanning, etc.
Quick Check Policies: (see detailed policies below)
Response policy
Please feedback us if your email have not been replied in 24 hours.
Security/guarantee
We extend a 100% satisfaction guarantee on all items.please feel free to feedback us immediately if you are not happy with Fuleague’s quality and service.
Repair/replacement Policy
On the overocean orders we guarantee on most accessories for any reason. But furniture items may not be returned because of the shipping cost.and with emails of specifics and pictures. We will send replacements to repair the furniture or attach new replacement in any coming orders. On some specifics we will solve as discount or send our new furniture to you as free gift.
Stock Policy
If any merchandise you are about to order was in stock, we will inform you immediately by e-mail.
Privacy Policy
We are fully dedicated to protecting your privacy. We do not sell, rent, or
trade your information to others for any reason.
Suggestion box policy
Please share your any proposals or new thinkings .we are happy to help you to make it come true.
Colours of products on website may vary slightly from actual color due to photography, scanning, etc. All items are hand-made in new factory condition and there may be slight flaws due to manufacturing.
Photograph policy
We will inspect and test all merchandise for damage and missing parts before shipping. And we will send pictures on all items/packing/loadings before you sent out balance.
Disclaimer
Colours of products on website may vary slightly from actual color due to
photography, scanning, etc. All items are hand-made in new factory condition
and there may be slight flaws due to manufacturing.
OEM Capability
All OEM/ODM/OBM orders are welcome. We use high grade stainless
steel and Italian genuine leather for our
products. Our production capacity is more than 4,000 pieces of chairs per
month. We could produce the contract furniture and customerized chairs and
table. Please contact us.
Warning:
Please only pay against Performa Invoice with the official seal. We would send the confirmation when we receive the payments.